Downtown Defrost Ticket Aid Program

General Admission tickets for weekend passes or single days at discounts ranging from 20% to 40% will be available through our 2025 Ticket Aid Program. These tickets are reserved for participants on a limited income who cannot otherwise afford our regular priced tickets. These tickets are non-transferrable and available by application only.

Eligibility Rules:

• If you buy a Downtown Defrost 2025 ticket through any sale, you cannot apply for the Ticket Assistance Program.

• If you receive a discounted ticket through this program but later buy a Downtown Defrost 2025 ticket separately, your discount will be canceled, even if the purchase was for someone else or made using your payment method.

• If someone transfers a Downtown Defrost 2025 ticket to your name, you forfeit your eligibility for the Ticket Assistance Program.

Application Guidelines:

• One application per person—no group or couple submissions. If applying with friends, you can mention each other.

• One application per email—duplicate submissions using the same email will be ignored.

• You cannot submit an application for someone else unless they have a disability preventing them from doing so.

• You must use your legal name on the application. If approved, you’ll need to present a government-issued ID to collect your ticket at the event’s Box Office.

• Proof of Student ID or Income and expenses is required—applications without supporting documents won’t be considered.

• No follow-ups will be made for missing documents, so double-check everything before submitting.

Important Details:

• Approved applicants will receive a discount code the same day their request is accepted.

• Discounts will range between 20% - 40% depending on strength your application

• Applications take up to 3 days to process. You will receive a response whether approved or denied.

How to Apply Without Issues:

To avoid problems when submitting your application, follow these steps:

• Financial documents must clearly show your name and the date. 

• Black out all sensitive information such as SIN or Social Security Number etc

• Do not complete the application on a mobile device—use a desktop or laptop for best results.

• You must upload any document proving your financial situation. Examples include:

• A 2024 T4 or equivalent documents

• A 2024 or 2023 tax return

• A recent pay stub showing total earnings

• Unemployment or disability benefits statement

• A current student loan statement or evidence of enrolment

• Debt statements

• Mortgage bills, etc.

• Note: This is not a full list—other documents proving income and expenses are also accepted.

• Accepted file types: .jpg or .pdf, single-page documents only, and no larger than 10MB each.

• If you don’t have a scanner, you can take clear photos of your documents with a smartphone or digital camera.

• Check your spam folder for emails related to your application.

• If you don’t receive a confirmation email within 24 hours of submitting your application or have additional questions, contact us for assistance.